- VERIFY YOUR INSURANCE
FACEBOOK | INSTAGRAM
FACEBOOK | INSTAGRAM
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.
This privacy policy also serves to inform individuals how their protected health information (PHI) is used and shared by Nashville Wellness Recovery and Detox. We protect the privacy and security of your substance use disorder patient records in accordance with 42 U.S.C. § 290dd–2 and 42 C.F.R. Part 2, the Confidentiality of Substance Use Disorder Patient Records (“Part 2”), in addition to HIPAA and applicable state laws. This Notice of Privacy Practices outlines our legal duties and privacy practices with respect to health information. We are required by law to provide you with a copy of this Notice and to notify you following a breach of your unsecured health information.
You have the right to file a complaint if you believe your privacy rights have been violated. If you would like to file a complaint about our privacy practices, you can do so by sending a letter outlining your concerns to: Nashville Wellness Recovery and Detox, Attn: Compliance Department, 1668 Mallory Ln, Brentwood, TN 37027, or by calling (949) 735-1576. You also have the right to complain to the Secretary of the United States Department of Health and Human Services, the United States Attorney for the judicial district in which the violation occurs, and the Substance Abuse and Mental Health Services Administration (SAMHSA) office responsible for opioid treatment program oversight. You will not be penalized or otherwise retaliated against for filing a complaint.
What Personal Information Do We Collect From People Who Visit Our Website? When registering, filling out a form, verifying insurance, subscribing to communications, or otherwise interacting with our website, you may be asked to enter your name, email address, phone number, insurance provider, policy details, or other information relevant to treatment inquiries, medically supervised detox, and admissions. We collect this information in order to respond to inquiries, coordinate same-day admissions, verify insurance benefits, improve website functionality, and provide a secure, personalized user experience.
While Nashville Wellness Recovery and Detox takes reasonable, HIPAA-compliant measures to protect submitted information, website forms and email communications may not always be 100% secure or encrypted. Please avoid submitting highly sensitive, detailed medical histories through unsecured web forms. Insurance verification and admissions inquiries submitted through this website do not guarantee eligibility for treatment, insurance coverage, or immediate admission into any program.
When Do We Collect Information? We collect information from you when you fill out an insurance verification form, use our contact forms, request information regarding same-day admissions, or enter information anywhere on our site. We do not collect any information outside of your voluntary disclosure using our website forms, phone service, or direct email.
How Do We Use Your Information? We may use the information we collect from you in the following ways:
To verify insurance benefits and coverages with major health providers.
To coordinate immediate intake and medically supervised drug and alcohol detox services.
To follow up with you after an inquiry or correspondence (via email or phone).
To maintain the security, safety, and legal compliance of our medical facility.
How Do We Protect Your Information? Our website is monitored on a regular basis for potential vulnerabilities, malware, and security risks to ensure the safety of our visitors. Your personal information is contained behind secured networks and is only accessible by a limited number of authorized medical and administrative personnel who have special access rights and are legally bound to keep all information strictly confidential. All sensitive data (such as health or insurance details) is encrypted via Secure Socket Layer (SSL) technology.
Do We Use Cookies? Yes. When you visit our website, certain information may be stored or retrieved from your device through cookies and similar tracking technologies. We use cookies for website functionality, user experience improvements, analytics, and performance monitoring. We use technologies associated with Google Analytics and related data systems. These technologies may collect information regarding browser type, IP address, device information, pages viewed, and time spent on the website.
Third-Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information or Protected Health Information (PHI).
Opting Out You can use your internet browser to automatically or manually delete cookies, or specify that certain cookies may not be placed. Please note that our website’s insurance verification or contact forms may not function properly if all cookies are disabled.
COPPA (Children Online Privacy Protection Act) We provide substance use disorder treatment and detox services for adults. We do not specifically market to, nor do we knowingly collect personal information from, children under the age of 13 years old.
Fair Information Practices & CAN-SPAM Act In line with Fair Information Practices, should a data breach occur, we will notify you via email and via an in-site notification within 7 business days. We agree not to use false or misleading email subject lines, to include our physical business address, and to honor unsubscribe requests immediately.
We will obtain your written authorization before using or disclosing your protected health information unless otherwise permitted or required by HIPAA, 42 C.F.R. Part 2, or applicable law. The following categories describe ways we may use or disclose protected health information without written authorization where legally permitted.
Within Our Medical Facility Nashville Wellness Recovery and Detox personnel (medical staff, clinical supervisors, and admissions coordinators) who have a need for your information in connection with their duties that arise out of the provision of diagnosis, medically supervised detox, treatment, or referral for treatment may use and share your information internally.
Emergency Treatment In the event of a medical emergency in which your prior written authorization cannot be obtained, we may disclose your identifying health information to external medical emergency personnel.
Business Associates / Qualified Service Organizations We may disclose your information to third-party business associates and qualified service organizations that perform specific operational services on our behalf (such as specialized medical billing, electronic health records hosting, or legal counsel) and who sign agreements to strictly protect the privacy of your health information.
Law Enforcement & Safety Reporting We may disclose a patient’s commission (or threatened commission) of a crime on our premises or against our personnel to a law enforcement agency. We are also permitted and required by law to report suspected incidents of child abuse or neglect to the appropriate Tennessee state authorities.
All requests or communications to exercise your medical privacy rights must be submitted in writing to: Nashville Wellness Recovery and Detox, Attn: Admissions/Compliance, 1668 Mallory Ln, Brentwood, TN 37027.
Right to Inspect and Copy: You have the right to inspect and receive a copy of your medical and billing records, excluding psychotherapy notes.
Right to Request Confidential Communications: You have the right to request that we communicate your health information to you in a specific manner or at a specific location (e.g., a specific phone number or personal email).
Right to Amend: You have the right to request that we correct or amend health information that you believe is incorrect or incomplete.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your health information over the past six years.
Right to Request Restrictions: You have the right to request restrictions on how your health information is used or disclosed for treatment, payment, or health care operations.
If there are any questions regarding this privacy policy, you may contact us using the information below.
Nashville Wellness Recovery and Detox 1668 Mallory Ln Brentwood, TN 37027 Phone: (949) 735-1576 Email: info@nashvillewellness.com